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Cincinnati, OH, United States
19 days ago
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Shimadzu Scientific Instruments
South San Francisco, CA, United States
30+ days ago
Shimadzu Scientific Instruments
Columbia, MD, United States
30+ days ago
Cincinnati, Ohio, United States
19 days ago


SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Sr. Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues.  Partners with Sales and Service management to drive customer satisfaction and business objectives.  Mentors and develops less experienced staff members. 

Primary Responsibilities

  • Completes and successfully pass assigned training tasks on assigned products and responsibilities
  • Expert knowledge of Sciex and OEM products
  • Working knowledge of applications/software workflow
  • Expert in performing high quality installation, repair and maintenance on mass spec instruments
  • Assigned and responsible for customer satisfaction at strategic accounts
  • Performs IQ/OQ and other qualification products.  Includes training.
  • Conducts special projects as directed
  • Leading the tracking and completion of district PMs
  • Assists the District Manager with identifying resource and training needs.
  • Mentors and trains lesser experienced staff members
  • Expert in HPLC installation and maintenance
  • Performs preventive maintenance on select products
  • Demonstrates and completes all administration duties
  • Maintains own tool and parts inventory to ensure adequate supply
  • Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations
  • Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
  • May fill in for District Manager as needed


Education and/or Work Experience Requirements:

  • Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)

  • Prior experience using and/or servicing mass spectrometry or related scientific instruments is beneficial but not required

  • 5+ years experience as a field service engineer

Additional Requirements:

  • Experienced in troubleshooting and follow problem-solving procedures

  • Excellent verbal and written communication and interpersonal skills

  • Proficient knowledge of electrical and electro-mechanical technology and all required safety protocols

  • Ability and willingness to lift up to 50 lbs

  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist

  • Exposed to seasonal weather based on geographic region

  • Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required

  • Maintain a valid Driver's License

  • Meet Vendor Credentialing requirements

  • Participate in Problem Solving Processes & Kaizens

Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:


Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail to request accommodation.

Job Information

  • Job ID: 56875964
  • Location:
    Cincinnati, Ohio, United States
  • Position Title: Sr. Field Service Engineer
  • Company Name: Sciex
  • Industry: Hardware Maintenance,GC-MS,HPLC,LC-MS
  • Job Function: Field Service
  • Job Duration: Indefinite
  • Min Education: 1
  • Required Travel: 50-75%

Please refer to the company's website or job descriptions to learn more about them.

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