Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications
Intermediate to advanced technology skills using multiple software applications.
Ability to work in an animal care hospital environment.
Position Summary
This position provides customer service to all clients of the Medical Records Department. Primary responsibilities include: attaching documentation to patient records; answering and routing phone calls, emails and faxes in a timely manner; processing records requests, and other duties as assigned. This position will assist the VTH Business information systems manager in providing first level support for end users of Vetview and Instinct applications such as login issues and basic functionality.
Knowledge, Skills, Abilities and/or Competencies
High level of attention to detail and superb organizational skills.
Ability to exhibit polished customer service and communication skills.
Due to the fast-paced nature of this work environment, time management skills are essential.
The ability to critically think through day to day challenges in the workplace.
Proficiency with computers and the ability to learn a new computer system easily.
Function effectively in an environment of multiple and conflicting priorities and to arrive at effective decisions in short period of time.
Physical Demands
Sitting for long periods of time.
Lift and carry up to 35lbs.
Frequent bending/stooping in order to shelve files.
Utilization of computer screen for the course of a shift
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Provide customer service by assisting internal clientele in the Medical Records office attaching documentation to patient records; placing, answering, and routing phone calls, emails, and faxes in a timely manner; processing records requests;
Assist in providing first level support for end users, such as login issues and basic functionality in Vetview and Instinct (the medical records platforms for the hospital)
Percentage of time
30
Duties/Responsibilities
Organize medical records and paperwork; audit records for completion of required documentation; and archive files
Active participation in departmental process improvement projects
Percentage of time
25
Duties/Responsibilities
General use of e-mail and electronic scheduling aids
Copying/Printing/Faxing
Other duties as assigned
Percentage of time
25
Duties/Responsibilities
Completing transfer of ownership requests thru the electronic medical record system for the small and large animal hospital that involves speaking to the client to confirm rights to ownership, validate documentation provided, and update information in Vetview system.
Completion of transfers for donating animals to the large animal hospital.
Serve as back up medical records front desk during times of team absences
Assist in resolving inaccuracies and duplications in records within Vetview
Percentage of time
20
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name
Kris Mitchell
Recruitment Contact Email
[email protected]
Recruitment Contact Phone
(706)542-4459
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume/CV
Cover Letter
List of References with Contact Information
Optional Documents
Job ID: 84823195
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Median Salary
Net Salary per month
$3,519
Median Apartment Rent in City Center
(1-3 Bedroom)
$1,333
-
$2,306
$1,820
Safety Index
50/100
50
Utilities
Basic
(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)
$85
-
$600
$157
High-Speed Internet
$50
-
$125
$64
Transportation
Gasoline
(1 gallon)
$2.76
Taxi Ride
(1 mile)
$3.75
Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.
